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For the littlest loves
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Frequently Asked Questions
Our turnaround time for embroidery is typically one week and will ship as soon as it's finished! Personalized items—including glassware, acrylicware, cutting boards, Salisbury gifts, stationery, cups, and napkins—typically ship within 2 weeks.
Flat rate shipping is $10, with free shipping on orders over $250. Delivery usually takes 2–5 business days via UPS, FedEx, or USPS, and tracking is provided. Shipping costs are non-refundable.
Please confirm your address before ordering. If an item is out of stock, we’ll contact you and issue a refund for that item.
We offer custom embroidery on items purchased in-store or brought in from outside, whether you’re adding a name, date, design, or logo. When ordering online, you can choose from a limited selection of fonts and thread colors. For more options, visit us in-store or email Customercare@charlottesweb.com for assistance and custom design help.
Logos are welcome (.DST files accepted, or we can digitize your logo for a one-time fee).
Turnaround time is 1 week for standard orders (7 items or fewer) and up to 2 weeks for larger orders. A rush option is available for local pickup only ($10 per item, 2–4 days).
We do not offer refunds. Returns are accepted for exchange or store credit only within 15 days of purchase or gift receipt. Items must be unused, in original condition, with tags attached. Personalized, sale, and seasonal items are final sale and not eligible for return or exchange unless damaged or defective.
If an item is out of stock, you will only be charged for the items fulfilled. Please inspect orders upon arrival and contact us immediately if an item is damaged, defective, or incorrect (photos required). Holiday exchanges must be completed by January 16, 2026. For assistance, email CustomerCare@shopcharlottesweb.com.